FAQs

Next day delivery now available across mainland USA*. Please note, due to some of our stock being split between our UK and US warehouses, shipping options may differ depending on the order. Please see checkout for full shipping options. *Next day delivery not available for Hawaii or Alaska 

Standard: Shipped domestically USA - $15 (5-10 business days)

Express: Shipped domestically USA - $21 (1-3 business days)

Next Day: Shipped domestically USA - $80 (order by 4pm, delivered within 1 business day)

Standard: Shipped from UK international - $21 (5-10 business days)

Express: Shipped from UK international - $25 (1-3 business days)

Free standard shipping for all orders over $150 - from US and UK locations

All customs and duties are included for US orders only.

Please note we do not ship orders over the weekend or on public holidays. In cases of extreme weather, next day delivery may be delayed.

*Next day delivery is valid only on eligible products held in and shipped from our United States warehouse. Next Day shipping is available for USA mainland orders placed before 4pm EDT Monday to Friday on us.marsthelabel.com or on the US app of stock coming directly from our USA warehouse. We do not dispatch orders over the weekend or on US/UK public holidays. Zip code restrictions apply. Please note Next Day Delivery restrictions apply to Alaska and Hawaii zip codes and unfortunately next day delivery isn't available in these states. Express shipping is available for Alaska and Hawaii. Next Day delivery not available for stock coming from our UK warehouse. Please see checkout for all shipping options available. Additional exclusions, adverse weather delays, delivery restrictions and external courier terms apply.

Refused package, custom charges not paid

If a package is unclaimed or refused, the package will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for packages that are not claimed or refused. If the carrier returns the package to the sender our returns team will issue a refund for the returned item(s) only, not the shipping fee.

Safe place authorized

If you nominate a safe place or neighbor for your delivery, you authorize the courier to leave your package without obtaining a signature or direct acceptance. Delivery to your nominated safe place or neighbor will be considered as successfully completed.

By choosing this option, you accept full responsibility and liability for the package once it has been delivered according to your instructions. You acknowledge and agree that we are not liable for any loss, theft, or damage that occurs after delivery to the selected safe place or neighbor, and we will be unable to provide a refund or replacement for any such issues.

You should check with all residents at the delivery address and any nominated neighbors if the package cannot be located. If you believe the package has been stolen, you should report the matter to your local authorities.

Lost orders

If you believe your order has been lost or has not arrived, please contact us within 7 days of the expected delivery date. Unfortunately, we may be unable to investigate or assist with claims reported after this period. Please contact [email protected] 

All US customs & duties are included and there will be no additional cost.

At Mars The Label, we understand that sometimes purchases don’t work out as expected. If you need to return an item, please access our returns portal here

UK customers: You have 14 days from the date your parcel is delivered to send your return.

International customers (including europe & Ireland): You have 21 days from the delivery date to send your return.

Items returned outside of these timeframes will not be accepted, we reserve the right to refuse any returns not cooperating with our returns policy unless stated otherwise.

Once your return arrives at our UK warehouse, please allow up to 14 days for our team to process it. You will receive confirmation once your refund or store credit has been issued.

Please contact our Customer Service team before returning your item: [email protected] or using our contact form here

Our team will guide you through the next steps. Faulty items returned that have not been reported to customer service prior returning may be rejected.

We currently offer refunds or store credit only. We do not offer exchanges. If you would like to order a different size or style, please place a new order.

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it is placed.

We try to dispatch orders as soon as possible, for this reason we can't cancel or amend an order once it is placed. Please make sure all of your details are correct before placing an order.

We accept all forms of credit and debit card payments, Apple Pay, Paypal and Klarna.

Any new drops and restock dates will be announced on our Instagram page @marsthelabel.

In the meantime, we recommend subscribing to the waiting list. You will get notified once the item is back in stock.
To do this, please select the size you want and then select “Notify me when available”.