Returns Policy
Mars the Label understands that occasionally we make purchases that we aren’t 100% happy with, and you may need a refund. Please see below our returns process and policy.
RETURNS POLICY:
UK returns must be sent to us within 14 days to be eligible for a return. International returns (including Ireland) must be sent to us within 21 days to qualify for a return. Please note that if this exceeds the timeframe, we are unable to offer you a return. Mars the Label offers full refund for returned items, excluding your delivery fee and a return fee. Please note that sale items can only be refunded through a credit note.
Please take care when you’re trying on your new items. If any items have been (but not limited to): tampered/removed tags or hygiene stickers, washed, damaged, stained, marked, broken, discoloured, or heavily fragranced, we have the right to refuse your return.
If you believe your item is faulty, please contact our customer service team at: help@marsthelabel.com before returning your item(s). Please note that we do not monitor social platforms for customer service queries.
Once you have returned your item, please allow up to 14 days to process your refund once we have received it. Please be aware that customers are responsible for the cost of returns. We advise that you keep proof of postage until you receive your refund.
RETURNS PROCESS:
1) Download, print off and fill out the relevant form below for your country: UK / Ireland or International.
Please note that if you do not fill out and include this returns form in your order, we will not be able to locate your order, and you will not be eligible for a refund or store credit.
2) Repackage your returned pieces securely, either into your existing parcel (or if broken), a new weatherproof parcel, and include the completed form.
3) Print off a shipping label for the parcel and return it to us within 14 days. Keep hold of your postage receipt so you have proof of postage.
Please note that return labels are not pre-paid.
4) If your return is approved, please allow up to 14 days to process your return.
If you have any further questions or need assistance, please do not hesitate to contact our customer service team, who will be happy to help. Email: help@marsthelabel.com We aim to get back to you via email within 24 hours (excluding weekends).
Please note that we do not monitor social platforms for customer service queries.
RETURN’S ADDRESS
POSTAGE IS NOT PREPAID.
MARS THE LABEL
Unit 2 Building 2
Britannia Works
Folds Road
Bolton
BL1 2SE
United Kingdom
SUMMER SALE 30% OFF TERMS AND CONDITIONS
This promotion entitles you to 30% off online from 18:00 24th July 2025 until 23:59 27th July 2025 BST. Promotion valid only on marsthelabel.com and UK App only. Discount automatically applied. Offer excludes gift cards. If purchased items are returned, the discounted price only will be offered as store credit. This offer is valid on sale archive items. This offer cannot be used in conjunction with any other offer/discount. Mars The Label ltd. reserves the right to vary this offer or end this offer without notice.